Introduction
The primary goal of this workshop is to help professionals in Credit Monitoring, Collection & debt Recovery. Real-current problematic finance & debt cases will be analyzed and scenario solutions will be discussed in the workshop.
Course Objectives
By the end of this course you will be able to:
Assess Credit analysis & profiling customers
Identify Solution to Burning issues in collection
Review Collection Strategies
Analyse Financial Ratios & Credit Evaluation Analysis
Understand Risk Based Site Visit Improvement Process
Understand Thinking Out Of Box Collection Strategies
Strategies to Minimse Provision for Bad Debt
Methodology
Case Study & Group Discussion.
Who Should Attend
Bankers, Accountants, Finance Managers, Risk Analyst, Credit Officer & Recovery Officer, Business Managers, Marketing Managers & Accounting Supervisors
Special Feature: NOTE: Please bring laptop along
Programmed Outline
Day 1
Module 1: Burning issues in debt recovery
Management Bureaucracy
Collectors Are Not Well Recognized
Borrowers Has Multiple Loans Exposure to Other Banks
Unable to Locate Customers
Insufficient Funding for Repayment
Module 2: Strategies to Reduce debts/NPL
Know your customers
Plan your site visit
Focus on collectable & big customers
Lead by example
Think out of the box
Recovery techniques
Put your house in order
Collection risk model
Module 3: Credit Appraisal System for SME Sector
Sales Guidelines: Credit Appraisal Process
Credit Appraisal should be based upon
Financial performance
Business performance
Industry outlook
Quality of management
Conduct of account
Credit Evaluation & Monitoring
Importance of Credit Evaluation & Monitoring
Criteria for Approval or Rejection
Setting the Credit Limit
Monitoring Customer Account
Group exercises
Module 4: Qualities of An Effective Credit Officer and Recovery Officer
Passion
Patient
Perseverance
Persistent
Day 2
Module 5: Strategies to Minimise Provision for Bad Debt
Assets based
Cash flow basis
Credit Insurance
Module 6: External Outsourcing to Collection Agencies
When & why Outsource debts to collection agency
Outsourcing Cost
Internal Outsourcing to Staff
Why should outsource to staff & when not to outsource to staff
Module 7: Discuss the Key Legal Aspects of Credit Management and Debt Recovery
Why Should take Legal Action
Why Should not take Legal Action
Legal Processes and Documentation
Module 8: Reducing debts/NPL Case Studies
Negotiation skills
Effective Collectors
Handling Difficulty Debtors
Credit evaluation
Credit Controller Task
Dealing with NPL Borrower
Detecting early Warning signs
Handling Government Account