“100% Practical Steps To Debt Recovery”
Table of Contents
1.Burning issues of debt recovery
2.Strategies To Reduce Debts
3.Profiling Your Debtors
4.How To Deal With Different Type Of Difficulty Customers
5.Negotiation Techniques
6. Improve Telephone Skills
7.Assessing Your Risk Factors
8.Ways To Detect Danger Signs
9.Understanding Declining Payment Pattern
10.Credit Evaluation and Monitoring
11.Evaluate Recovery Techniques
12. Case Studies on debt recovery
13. Measuring Fiscal-Fitness of a company: The Altman Z-Score
14. Credit Rating Agencies, Trade Credit Insurance & Collection agencies
15. Qualities of an Effective Collector
16. Bankruptcy (Amendment) Bill 2016
17. Evaluation , SOP & Credit Manpower ( sector review)
18. Review SOP ( sector review)
Testimonial from past participants
“After the 2 day workshop on “Debt Recovery on NPL”, the following improvement are obvious, I set customer dateline for customers to pay, as the trainer impressed with the phrase “customer always want to pay “Now I have the passion for collection from my customers” Head -Credit Division, Credit Guarantee Corporation
“The clear improvement is the boosting of my confidence in negotiation with the customers on default payment, knowing what to ask, how to approach the customers as many role plays of customer interaction facilitated by Dr Steven Liew really helps me in the collection process. Really nice to hear from you again & following up on my collection position” Asset Manager, Malaysian Debt Venture
“The credit management & collection seminar reinforce my believe in building strong rapport with customer, help the customers & even take some risk if necessary to recover the money. The skills learnt from the practical training process in solving & recovery the debts are indeed rewarding & challenging. Dry Steven; feel free to drop by for a cup of drink & chat” Marketing Manager & Credit Head; Theen Seng Paper Manufacturer Sdn Bhd