handle them tactfully but firm. speak their language and not always talking about your SOP
Tips: How To Deal With Different Type Of Difficulty Customers
1 Annoying attitude type
•Patience & passion
•Smile
•Keep calling
•Site visit
•Go for Teh Tarik ( drink)
•Study company history (Know your client’s client) KYCC
2 Avoiding type
•Get information from their staff & partners
•Reminders
•Get information from social media , facebook, twitter, instagram
•LOD ( letter of demand)
•CTOS ( credit bureau)
•Surprise visit
•Soft spot
3 Give empty promises ( company level)
Be persistent
Ask for black & white
Reminders
Dateline
Site visit
All communicated is recorded in e reminders