2 Days Workshop
Introduction
The primary goal of this workshop is to help senior managers, managers & professionals to design, implement & monitor KPI for organization success. Real-current success story cases will be analyzed and scenario solutions will be discussed within the workshop.
Course Objectives
By the end of this course you will be able to:
Understand the Principles of KPI Concepts
Actual Setting Departmental KPI Metrics
Identify Barriers to Achievement of KPI & Its Action Plan
Guideline on Implementing KPI
Designing the Scoring Mechanism for performance management
Learn Tracking KPI Using Excel
Learn KPI Success Story
Applying KPI Implementation Checklist
Methodology
Lecture, Case Study, Video & Group Discussion.
Who Should Attend
Entrepreneurs, Senior Management, Accountant, Managers, Bankers, Business Managers, Marketing Managers, Supervisors, Executives and All Professionals Who Are Interested in KPI Implementation
Special Feature
Please bring your laptop along
Programmed Outline
Day 1: KPI Implementation
Module 1: Principles of KPI
SMART,
CREAM,
5S
Baseline
Metrics
Module 2: Setting Departmental KPI Metrics
Sales & marketing
Production
Procurement
Finance
HR & Admin
Logistics
ICT
Module 3: Implementing KPI
Marking Criteria’s
Define weightage
Measurement Unit
Designing Performance standards
Designing the Scoring Mechanism for Performance Management
Scoring Scheme
Bonus – no of months
Linking KPI to Bonus & Increment
Weightage distribution – Senior management, middle management, Executive/Non-executive
Tracking KPI Using Excel
conditional formatting
icon sets
value-key in
type-number
manage rules
edit rules
Module 4: KPI Implementation Checklist (Decision Making Framework)
Issues
KPI
Champion
Monitoring
Action plan
Module 5: Where to Go from Here
Formulation of KPI metrics
Departmental head Review
head will present to Management (form a task force)
Integration of group KPI
Submit to HR for group compilation
COO will Table it to Board
Town hall meeting (management & staff)
Simulation & KPI review (familiarization)
Target targets for implementation progress
Day2: Lean Management
Module 6: Managing Material Costs
All aspects of:
Procurement/Purchasing: (eg. sourcing intelligence; negotiation skills, leverage with suppliers, etc)
Inventory (eg. material planning, Holding costs, Storage cost, Obsolete stock)
Design errors (eg. Wrong Information, Lack of communication, Lack of skills, etc)
Technical errors (eg, Lack of skills, Current Plant & Machinery unable to support etc.)
Reject output (eg, Human error, Noncompliance to production procedures, Poor/Substandard raw material, etc)
Module 7: Managing Labor Costs
All aspects of:
Inefficient Work Processes (eg, Vague job responsibility, Poor production planning, etc)
Absenteeism (eg, Lack of commitment, Lack of supervision, etc)
Staff quality (eg, Insufficient trainings, Lack of integrity, etc)
Manpower management (eg, Lack recruitment policy, Lack of empowerment, etc)
Staff turnover (eg, Lack of motivation- fringe benefits not attractive, Dislike the job function)
Complex process (eg, Job done manually, Complex work flow, etc)
Managing Overhead Costs
Assets Management (eg, Under-utilization of assets, Idle/excessive assets, etc)
Customers (eg, Overdue account, Higher debts collection expenses, etc)
Financial resources (eg, High financing cost, sole financing source, etc)
Human resources (eg, Excessive training programmers, Excessive of overtime claims, etc)
Expenditures (eg, High utilities of telephone, fax, electricity; High rental cost, etc)
Module 8: Case Study (Turn-around the Company)
Asset conversion (conversion of assets to cash or profit)
Collection (Focus on collection & debt recovery)
Cost reduction (review all aspects of costs drivers)
Revenues (review all aspect of revenue drivers)
Purchasing policy (focus on top 5 key suppliers; focus on fast moving items, etc)
Module 9: Risk Modelling Skill (Exercises)
Analyzing the potential risks facing an organization
Mitigating controls
Weight the financial impact
Cost/benefit decision analysis
Risk Model software
Dr Steven Liew is a fellow member of the Chartered Institute of Management Accountants, UK and is a Chartered Accountant by profession. He has an Asia Pacific Executive MBA (for senior executives) from the National University of Singapore and a PhD in international finance with Rushmore University of USA.
Dr Liew had worked in private sector companies, ranging from family-run businesses to professionally manage multi-national corporations in South Asia and the ASEAN region. He has accumulated more than 30 years working experience in senior financial & operational management positions spearheading the profitability and growth of companies. He has worked for the MBF Finance & its related group of companies over the 10 years’ period
He is a registered Trainer with the Government Human Resources Development Berhad (Pembangunan Sumber Manusia Berhad). And he is a GST Tax Consultant and had successfully completed the Custom examination
Dr Steven Liew had conducted various seminars for corporate clientele including Association of Credit Management Malaysia, Chartered Institute of Management Accountants, Malaysia Institute of Management, Malaysia Institute of Accountants, Institute of Bank Bank Malaysia, Nestle, IQPC Worldwide Pte Ltd , Singapore, Lexis Nexis,, Proton Edar Malaysia , Brunei Investment Agency, Small Medium Industries Development Corporation, Asia Business Forum Pte Ltd, Hong Kong, Ministry of Development, Brunei , BICPA Asean Management, Brunei, Risda Group Of Companies, Sales & Marketing Training Forum, Sri Lanka, Giant Retail Sdn Bhd, Telekom Brunei & Ministry of Foreign Affairs, Malaysia, Sabah Electricity Sdn Bhd, Bank Islam Brunei Darussalam. Continental Tyres, Sime Darby Bhd, Sony Malaysia Sdn Bhd, Perodua Sdn Bhd & Credit Guarantee Corporation (M) Bhd; Fujixerox, SYNERGY RMS PTE LTD, India; UDA Holdings, SPNB, Diners Club, Elk Desa Capital Bhd, Antah Schindler, UCSI & Ministry of Finance; Seccom Sdn Bhd; Bridgestone Chemical Products (M) sdn Bhd; Dialog Group Bhd; SEDCO, KK; Hosiden Electronics (M) Sdn Bhd; STO Maldives; Indah Water Consortium Sdn Bhd; CPA Australia (M) Sdn Bhd & VMAC Business Group (M) Sdn Bhd, China
He is currently providing management consultancy and training specialising in KPI Implementation, GST, Forecasting, Fast closing monthly, leadership, Strategic Planning, budgeting, accounting, finance, Cost reduction, credit management & loan recovery.
Testimonial from Past Participants
“This Program Practically Guide Me on The Step by Step Way of Implementing KPI For My Organization”- Assistant Procurement Manager
“What I really like about this course is the importance of communication & discipline in managing the KPI process towards the planned Strategic Intents”- Factory Manager
“I can now easily link the reward system to KPI achievement using excel spreadsheet”- Financial Manager