Table of contents

1. Burning issues of debt recovery

2. Strategies To Reduce  Debts

3. Profiling Your Debtors

4. How To Deal With Different Type Of Difficulty Customers

5. Negotiation Techniques

6. Improve Telephone Skills

7. Assessing Your Risk Factors

8. Ways To Detect Danger Signs

9. Understanding Declining Payment Pattern

10. Credit Evaluation and Monitoring

11. Evaluate Recovery Techniques

12. Case Studies on debt recovery

13. Measuring Fiscal-Fitness of a company: The Altman Z-Score

14. Credit Rating Agencies, Trade Credit Insurance & Collection agencies

15. Qualities of an Effective Collector

16. Bankruptcy (Amendment) Bill 2016

17. Evaluation , SOP & Credit Manpower ( sector review)

18. Review SOP   ( sector review)